Guideposts FAQs
Get answers to frequently asked questions about our content, your account, products, shipping, and more.
General
Yes, check for the “lock” symbol on your browser window, which indicates that the site uses Hypertext Transfer Protocol Secure (HTTPS), encrypting data between your browser and the server.
You can reach Customer Care by emailing CustomerCare@guideposts.org or by calling 1-800-932-2145 (Monday through Friday, 8 am – 6 pm EST). Click here to access our online Customer Care Center or connect with us through our live Chat here. You can update and manage your account and preferences. It’s fast, easy, and secure.
Please visit our Partnership & Outreach page here.
Yes, please click here to donate or click the donate button at the top of every page.
To submit a story, visit our “Write for Us” section here.
Submit a prayer request here or click on the prayer request button at the bottom of every page.
The thing we value most is your trust. If you have any doubts about an offer from a company claiming to be Guideposts, or reaching out on behalf of Guideposts, let us know at (800) 431-2344. Click here for some helpful tips for recognizing scam artists.
Our Content
Sign up here to receive our free email newsletters.
If you would like to unsubscribe from any email or newsletter, you can select “Unsubscribe” at the bottom of all Guideposts emails. Please note that you will still receive transactional emails related to your account, subscriptions, or any purchases you have made.
You may request free resources by contacting our Outreach team. Click here to fill out the form.
Yes, braille editions of Guideposts magazines are available free of charge here and via the National Library Service.
The links featured in our magazines are scheduled to appear on the site before the magazines arrive. On some occasions, the magazine might arrive before the link is ready. If this is the case, please notify us at digitaleditors@guideposts.org.
Unfortunately, we are unable to provide contact information for our authors. However, we are happy to forward correspondence. Please send your email to CustomerCare@guideposts.org or your letter to Guideposts, 100 Reserve Road, Suite E200, Danbury, CT 06810.
Accounts and Orders
If you have any questions about your order, please contact us at CustomerCare@guideposts.org or call us toll free at 1-800-932-2145 (Monday through Friday, 8 am – 6 pm EST). Additionally, you may check the status of your order by logging into the Guideposts Shop here and accessing Customer Care on the upper right side of the homepage. You will find your order information as well as additional helpful links.
For orders and additional questions, contact us by phone at 1-800-932-2145 (Monday through Friday, 8 am – 6 pm EST). Please have the item(s) description and/or the name of the item(s) you want to purchase, along with shipping and credit card information ready when you call.
We accept Visa®, MasterCard®, Discover® and American Express ® and with credit approval, Bill Me. We also accept PayPal® and Apple Pay®.
Guideposts is a Verisign Secure Site. We use the very latest SSL (Secure Socket Layer) Encryption technology to safeguard your private information. Check for the “lock” symbol on your browser window during critical steps in the checkout process to ensure that your information is safe.
Guideposts P.O. Box 5828, Tipton, IA 52772
Please ensure that you include your account number or account information on your correspondence.
If you have already sent your payment and received another bill, please ignore the second bill. Sometimes payments and reminders cross in the mail. If you continue to receive bills, please call our Customer Care department toll free at 1-800-932-2145 (Monday through Friday, 8 am – 6 pm EST) so we can make sure your payment was applied to your account correctly.
Contact our online support here.
Call our Customer Care Department toll free at 1-800-932-2145 (Monday through Friday, 8 am – 6 pm EST) and have your account number or account information available.
To change your address, you can reach out to Customer Care by emailing CustomerCare@guideposts.org or by calling 1-800-932-2145 (Monday through Friday, 8 am – 6 pm EST). You can also update and manage your account and preferences via our online Customer Care Center (available here) or connect with us through our live Chat here. It’s fast, easy, and secure.
To change your payment or banking information you can reach Customer Care by calling 1-800-932-2145 (Monday through Friday, 8 am – 6 pm EST). You can also update and manage your account and preferences via our online Customer Care Center (available here) or connect with us through our live Chat here.
You may access your wish list by signing into your Guideposts Shop account here and navigating to the “My Wish List” section.
Products
Some, but not all, of our titles are available in large print. If you search “large print” in the search bar on the Guideposts Shop, you will see our large print selection. Our books and magazines are usually printed in 10pt font size.
Our magazines are not available in stores. They can only be purchased through the Guideposts Shop or by calling 1-800-932-2145 (Monday through Friday, 8 am – 6 pm EST).
Guideposts magazine publishes 6 issues a year.
You can view all titles in a specific book series by selecting the series from the Guideposts Shop navigation bar. You may also search for a particular title or series using the search bar.
If you subscribe to a continuity series, you can expect a new book shipment every 4-6 weeks. Some series may vary in delivery time frames. You will be billed for each new title when the book is shipped. There’s no obligation now or ever. You can reach Customer Care by emailing CustomerCare@guideposts.org or by calling 1-800-932-2145 (Monday through Friday, 8 am – 6 pm EST). You can also update and manage your account and preferences via our online Customer Care Center (available here) or connect with us through our live Chat here.
When a book series is concluded, your account will no longer be charged following the last delivery. You may subscribe to as many series as you like.
You can cancel your subscription by reaching out to our Customer Care team by emailing CustomerCare@guideposts.org or by calling 1-800-932-2145 (Monday through Friday, 8 am – 6 pm EST) or connecting with us through our live Chat here.
We have a select group of popular titles available on Amazon, which you can view on our Amazon Author page here. Be sure to follow us to receive updates on new titles that launch on Amazon, including Amazon exclusives.
Bookstores can order direct from our distribution partner, Baker & Taylor Publisher Services. You can reach them by email at orders@btpubservices.com or phone at 567-215-0030 or 800-266-5564 (Monday through Friday, 7 am – 6:30 pm EST).
Downloadable Products (eBooks, PDFs, Audiobooks, etc.)
The Guideposts Shop allows you to download your purchased eBook as many times as you’d like. This allows you to download the file to your desktop, laptop, eReader, or any device capable of storing an eBook.
All audiobooks on the Guideposts Shop are MP3 files. Almost all audio playback apps are able to open MP3 files.
To send an eBook to a friend or family member as a gift, you will need to download it and send the eBook file as an email attachment to your recipient.
After purchasing an eBook on the Guideposts Shop, you will receive an order confirmation email with a link to download your ePUB or ePDF file format. If you have not received an order confirmation email within 10 minutes, please check your spam folder. You can still also access your downloadable purchases by going straight to Guideposts Shop, logging into My Account, and navigating to My Downloadable Products. Here you have unlimited downloads to all of your downloadable purchases. If you need assistance, please reach out to our Customer Care team at 1-800-932-2145 (Monday through Friday, 8 am – 6 pm EST) or connect with us through our live Chat here.
Shipping, Returns and Refund Policy
We offer shipping to the United States and U.S. Territories including U.S. Virgin Islands, Puerto Rico and APO / FPO / DPO Addresses using the U.S. Postal Service. We offer three shipping methods: Economy (5-8 business days), Standard (2-4 business days), Expedited (2 business days).
Our #1 priority is our customers’ satisfaction with their purchase. If you aren’t completely satisfied, return your order and we will be happy to issue a refund. Please return the product within 30 days to the return address on the packing slip. We will credit your card or account with the value of the merchandise you return.
If you have already returned the item you purchased, but received another bill, please ignore the second bill. Sometimes the returned items and another reminder cross in the mail. Additionally, it can take up to four (4) weeks for us to receive an item and process the return. If you continue to receive reminders, please contact our Customer Care department toll free at 1-800-932-2145 (Monday through Friday, 8 am – 6 pm EST), so we can make sure the return was properly noted on your account.
Damages or Missing Items
If your item arrives damaged, please contact our Customer Support Team by calling 1-800-932-2145 (Monday through Friday 8 am – 6 pm EST) or email us at CustomerCare@guideposts.org. Be sure to have your account number and/or the name and shipping address available. You will be able to choose between a free replacement of the same item, or a full refund to your original payment method.
Once we receive your request and verify the damage, book replacements are typically processed within 2–3 weeks, while merchandise replacements take 6–8 days. Refunds are issued promptly upon request
Please contact our Customer Support Team by calling 1-800-932-2145 (Monday through Friday, 8 am – 6 pm EST) or email us at CustomerCare@guideposts.org. Be sure to have your account number and the name and shipping address available.